Privacy Policy

Privacy Policy

Last Updated: March 23, 2026

1. Information We Collect

At Kalwa Technologies, we collect only the information necessary to provide you with a seamless tech-shopping experience. This includes:

  • Personal Details: Name, email address, and phone number when you register or place an order.
  • Delivery Info: Physical address for hardware shipping.
  • Technical Data: IP address and browser type to optimize our platform's performance.

2. How We Use Your Information

Your data is used solely for the following purposes:

  • Processing and delivering your hardware or software orders.
  • Sending automated order confirmations and tracking updates.
  • Providing technical support for software licenses and product setups.
  • Improving our website based on user behavior and feedback.

3. Data Security

We prioritize the safety of your information above all else. Our systems are built with security-first protocols.

Encryption Standard: We use industry-leading SSL/TLS encryption for all data transfers. We never store sensitive payment details such as M-Pesa PINs or Credit Card CVV numbers on our servers.

4. Third-Party Sharing

We do not sell, trade, or rent your personal information. We only share data with essential service providers:

  • Courier Services: Sharing your name and address to deliver physical products.
  • Payment Processors: Securely facilitating M-Pesa and card transactions.
  • Legal Compliance: Only if required by Kenyan law or to protect our legal rights.

5. Cookies & Tracking

We use cookies to remember your cart items and understand your preferences. You can choose to disable cookies through your browser settings, though this may limit certain features of our e-commerce platform.

6. Your Rights & Contact

You have the right to request access to the data we hold about you or to request that your account be deleted. For any privacy-related inquiries, please contact our Data Officer:

Email: privacy@kalwatechnologies.co.ke
Location: Nairobi, Kenya

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